IMPORTANT — PLEASE READ CAREFULLY: These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Thryval, Inc., a corporation organized under the laws of the State of Delaware ("Company," "we," "us," or "our"), governing your access to and use of the Thryval mobile application, the website at thryval.io, and all related services (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
These Terms contain an arbitration agreement and class-action waiver in Section 11. Please read those provisions carefully.
1. DEFINITIONS
"Content" means all information, data, text, images, graphics, and other materials available on or through the Platform, including but not limited to herbal remedy information, pharmaceutical references, symptom descriptions, disease profiles, practitioner directory listings, and health-related educational content.
"Health Information" means any data related to your health, wellness, symptoms, conditions, or treatments that you input, search for, save, or otherwise interact with on the Platform.
"AI Features" means the artificial intelligence and machine learning capabilities integrated into the Platform, including but not limited to personalized recommendations, natural language processing, and intelligent search functionality.
"User Data" means all data collected from or about you in connection with your use of the Platform, as further described in our Privacy Policy.
"Subscription" means any paid access tier, in-app purchase, or premium feature offered through the Platform.
"Practitioner" means any naturopath, acupuncturist, chiropractor, herbalist, Hijama practitioner, integrative physician, or other holistic-health provider whose profile is listed in the Platform's practitioner directory.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1 Age Requirement
You must be at least eighteen (18) years of age to create an account and use the Platform. By registering, you represent and warrant that you meet this age requirement. Thryval, Inc. does not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will delete it promptly.
2.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to immediately notify us at support@thryval.io of any unauthorized use of your account. You are solely liable for all activity that occurs under your account, whether or not authorized by you. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised.
2.3 Accuracy of Information
You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Providing false or misleading information constitutes a breach of these Terms and may result in immediate account termination.
3. MEDICAL DISCLAIMER
THIS IS THE MOST CRITICAL SECTION OF THESE TERMS. PLEASE READ IT WITH PARTICULAR CARE.
3.1 Not Medical Advice
The Platform provides general health and wellness information for educational and informational purposes only. The Content on the Platform, including information about herbs, supplements, pharmaceutical equivalents, symptoms, diseases, and practitioner profiles, does NOT constitute medical advice, diagnosis, or treatment. Thryval, Inc. is not a healthcare provider, and the Platform is not a substitute for professional medical advice, examination, diagnosis, or treatment.
3.2 No Doctor-Patient Relationship
Your use of the Platform does not create a doctor-patient, therapist-patient, or any other healthcare provider-patient relationship between you and the Company, its affiliates, employees, contractors, or any third-party content provider. Any relationship you form with a Practitioner you discover through the Platform is solely between you and that Practitioner; the Company is not a party to that relationship and disclaims any responsibility for the conduct of independent Practitioners.
3.3 Consult Your Healthcare Provider
You should always consult with a qualified healthcare professional before starting, stopping, or modifying any health treatment, medication, supplement, herbal remedy, or wellness regimen. Never disregard professional medical advice or delay seeking medical treatment because of information obtained through the Platform.
3.4 Drug Interactions and Herbal Equivalents
Information regarding herbal equivalents to FDA-approved medications, and information regarding interactions between herbs and pharmaceuticals, is provided for educational reference only. Such information may be incomplete, may not reflect the latest research, and may not include all known or potential interactions. Herbal remedies may interact with prescription medications, over-the-counter drugs, and other supplements in dangerous or unpredictable ways. The Company makes no warranties regarding the safety, efficacy, or appropriateness of any herbal remedy as a substitute for any pharmaceutical product. You assume all risk associated with any decision to use, combine, or substitute herbal remedies.
3.5 Practitioner Directory
The Platform includes a directory of independent Practitioners. The Company verifies credentials at the time a Practitioner is admitted to the directory and on a periodic basis, but the Company does not employ, supervise, or continuously monitor any Practitioner. The inclusion of a Practitioner in the directory does not constitute an endorsement, recommendation, or guarantee of the Practitioner's competence, conduct, or outcomes. You are solely responsible for verifying a Practitioner's credentials, qualifications, and current licensure before engaging their services.
3.6 Emergency Situations
If you are experiencing a medical emergency, call 911 or your local emergency services immediately. Do not rely on this Platform in emergency situations.
4. AI-POWERED FEATURES AND LIMITATIONS
4.1 Nature of AI Features
The Platform utilizes artificial intelligence to enhance your experience, including intelligent search, personalized content recommendations, and natural language query processing. These AI Features process your queries using a combination of our proprietary health database and third-party AI language models.
4.2 AI Limitations
AI-generated responses are probabilistic in nature and may contain inaccuracies, omissions, outdated information, or errors. The Company does not guarantee the accuracy, completeness, or reliability of any AI-generated content. AI Features are supplementary tools designed to assist in navigating the Platform's database and should never be relied upon as a primary source of health or medical information.
4.3 Data Processing
When you use AI Features, your queries and relevant contextual data are transmitted to third-party AI service providers for processing. While we contractually require these providers not to retain or train on your data, you acknowledge that this data transmission occurs. Our Privacy Policy provides additional detail regarding how your data is handled in connection with AI Features.
4.4 No AI-Based Medical Recommendations
AI Features do not provide personalized medical advice, diagnoses, or dosage recommendations. Any information surfaced by AI Features is drawn from the Platform's general database and is subject to the same medical disclaimers set forth in Section 3.
5. SUBSCRIPTION, PAYMENTS, AND IN-APP PURCHASES
5.1 Free and Paid Tiers
The Platform may offer both free and paid subscription tiers. Certain features, content, or capabilities may be restricted to paid subscribers. We reserve the right to modify what is included in each tier at any time with reasonable notice.
5.2 Billing, Auto-Renewal, and Cancellation
If you purchase a paid subscription, the following terms apply:
- Disclosure at point of purchase. Before you complete a subscription purchase, the Platform will display, in clear and conspicuous language adjacent to the purchase button: the subscription price, the billing frequency (monthly or annual), the auto-renewal terms, and instructions for cancellation. You must affirmatively consent to these terms before any charge is made.
- Auto-renewal. Paid subscriptions auto-renew at the end of each billing cycle at the then-current price, unless you cancel before the renewal date.
- Cancellation. You may cancel your subscription at any time through your account settings on the Platform or through the applicable app store. Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have already paid.
- Confirmation. After each subscription purchase or renewal, we (or the applicable app store) will email you a confirmation that includes the amount charged, the next renewal date, and instructions for cancellation.
- Payment processors. Payments are processed through the Apple App Store, Google Play Store, or our designated payment processor (Stripe, Inc.). We do not store full payment-card numbers.
5.3 In-App Purchases
In-app purchases (such as one-time content unlocks or affiliate-product purchases routed through the Platform) are billed at the time of purchase through the applicable payment processor or app store. Each in-app purchase is final upon delivery, subject to Section 5.5 and applicable law.
5.4 Refunds and Withdrawal
- App store purchases. Refunds for subscriptions and in-app purchases made through the Apple App Store or Google Play Store are subject to the policies of those app stores. The Company does not independently process refunds for app-store purchases. If you believe you are entitled to a refund, please contact the app store through which you made the purchase.
- Direct payments. Refunds for subscriptions or purchases processed directly by the Company (not through an app store) may be requested by emailing support@thryval.io within thirty (30) days of the charge. We will evaluate each request in good faith and may offer a full or partial refund at our discretion.
- EU / UK statutory right of withdrawal. If you are a consumer in the European Economic Area, United Kingdom, or Switzerland, you have a statutory right to withdraw from a purchase within fourteen (14) days of the transaction without giving any reason. To exercise this right, email support@thryval.io with the subject line "Right of Withdrawal" within the fourteen-day period. We will refund eligible amounts within fourteen (14) days of receiving your request. By beginning to use any digital content immediately upon purchase, you may forfeit this right of withdrawal to the extent permitted by applicable law.
5.5 Price Changes
We reserve the right to change pricing for subscriptions and in-app purchases. We will provide at least thirty (30) days' advance notice of any price increase by email and in-app notice. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing. If you do not accept the new price, you may cancel your subscription before the change takes effect.
6. ADVERTISING
6.1 Third-Party Advertising — Current Practice
The Platform does not currently display third-party advertising. If we introduce third-party advertising in the future, we will provide thirty (30) days' advance notice, update these Terms and our Privacy Policy, and offer a clear opt-out where required by applicable law.
6.2 Health Information
We do not, and will not, use your specific Health Information (symptoms searched, conditions viewed, saved remedies) for third-party ad targeting. Our analytics provider receives non-health usage information about app interactions and is not provided with health-context labels.
6.3 Sponsored Content and Affiliate Products
The Platform may feature sponsored content, promoted listings, or affiliate-product offerings. All sponsored or affiliate content will be clearly labeled and distinguished from editorial content. The Company may receive a commission on purchases made through affiliate links; the existence of an affiliate relationship will be disclosed in connection with the relevant content. Inclusion of sponsored content does not constitute a medical endorsement by the Company.
7. INTELLECTUAL PROPERTY
7.1 Ownership
All Content, software, code, design, graphics, logos, trademarks, and other intellectual property on the Platform are the exclusive property of Thryval, Inc. or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform or its Content.
7.2 Limited License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use. This license does not include the right to modify, reproduce, distribute, create derivative works from, publicly display, or commercially exploit any Content.
7.3 User Feedback
If you submit feedback, suggestions, or ideas regarding the Platform, you grant us an irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without obligation to you.
7.4 DMCA Notices
If you believe Content on the Platform infringes your copyright, please send a notice to support@thryval.io containing the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)). We will respond to properly formatted notices in accordance with the DMCA.
8. PROHIBITED CONDUCT
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
- Scrape, mine, harvest, or extract data from the Platform through automated means, including bots, crawlers, or spiders.
- Attempt to reverse-engineer, decompile, or disassemble any software or technology underlying the Platform.
- Circumvent, disable, or interfere with any security features or access controls of the Platform.
- Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
- Use the Platform to provide medical advice to others or to hold yourself out as a medical professional based on information obtained from the Platform.
- Reproduce, redistribute, or commercialize any Content from the Platform without prior written consent.
- Interfere with or disrupt the Platform's infrastructure, servers, or networks.
- Use the Platform in any manner that could damage, disable, overburden, or impair its functionality.
- Submit false reports about Practitioners or other users, or otherwise misuse any reporting or feedback mechanism.
You acknowledge that you assume all risks associated with acting on information obtained from the Platform, and that the Company expressly disclaims liability for any consequences of such use, to the maximum extent permitted by law.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
9.1 "As Is" Disclaimer
THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THRYVAL, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9.2 Health Information Disclaimer
THRYVAL, INC. MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY HEALTH INFORMATION, HERBAL REMEDY DATA, PHARMACEUTICAL EQUIVALENCY DATA, DRUG-HERB INTERACTION DATA, SYMPTOM INFORMATION, DISEASE INFORMATION, OR PRACTITIONER LISTING PROVIDED THROUGH THE PLATFORM. YOU ACKNOWLEDGE THAT SUCH INFORMATION MAY CONTAIN ERRORS OR OMISSIONS AND YOU EXPRESSLY AGREE TO USE IT AT YOUR OWN RISK.
9.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THRYVAL, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.4 Aggregate Liability Cap
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
9.5 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the limitations in this Section 9 apply only to the maximum extent permitted by law, and nothing in these Terms is intended to limit our liability for personal injury caused by our gross negligence or willful misconduct, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Thryval, Inc., its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any health-related decisions you make based on information obtained through the Platform; (e) any claim that your use of the Platform caused damage to a third party; or (f) any interaction between you and any Practitioner you discover through the Platform.
11. DISPUTE RESOLUTION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
11.1 Informal Resolution
Before initiating any formal dispute, you and the Company agree to attempt to resolve the dispute informally by emailing support@thryval.io with a written description of the dispute. The parties will negotiate in good faith for at least thirty (30) days before initiating arbitration or any other proceeding.
11.2 Binding Arbitration
Except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware before a single arbitrator. Judgment on the award may be entered in any court having jurisdiction.
11.3 Class-Action Waiver
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
11.4 30-Day Right to Opt Out of Arbitration
You may opt out of the arbitration agreement in Section 11.2 and the class-action waiver in Section 11.3 by sending a written opt-out notice to support@thryval.io within thirty (30) days of first creating your account. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement. Opting out will not affect any other provision of these Terms. If you do not opt out within thirty (30) days, you will be bound by the arbitration and class-waiver provisions.
11.5 Exceptions
Notwithstanding the above, either party may: (a) bring an individual action in small claims court if eligible; or (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
11.6 Severability of Class-Action Waiver
If the class-action waiver in Section 11.3 is found to be unenforceable with respect to any particular claim, that claim shall be severed from this arbitration agreement and brought in the courts of competent jurisdiction described in Section 13; the remainder of this arbitration agreement shall remain in full force and effect.
12. TERMINATION
12.1 Termination by You
You may terminate your account at any time by deleting your account through the Platform's account settings or by contacting us at support@thryval.io. Upon termination, your right to use the Platform ceases immediately. Your data will be handled in accordance with our Privacy Policy.
12.2 Termination by Us
We may suspend or terminate your account at any time, for cause or without cause, with reasonable notice where practicable. Cause for termination includes, but is not limited to, violation of these Terms, suspected fraudulent or illegal activity, extended inactivity, or conduct harmful to other users or the Platform. Where a paid subscription is in effect and we terminate without cause, we will provide a prorated refund of any prepaid amounts.
12.3 Effect of Termination
Upon termination, Sections 3, 7, 9, 10, 11, 13, and 14 shall survive. We will handle your data in accordance with our Privacy Policy, including any applicable data-retention and deletion provisions.
13. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder (rather than arbitrated under Section 11), you and the Company agree to submit to the exclusive personal jurisdiction of the state and federal courts located in New Castle County, Delaware.
If you are a consumer resident in a jurisdiction whose mandatory consumer-protection laws apply notwithstanding the choice of Delaware law above (such as a consumer in the European Union), nothing in this Section 13 deprives you of the protection of those laws or the right to bring proceedings in the courts of your country of residence.
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable Subscription terms, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements and understandings.
14.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
14.3 Waiver
The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
14.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets, or to an affiliate.
14.5 Amendments
We reserve the right to modify these Terms at any time. Material changes will be communicated via email, in-app notification, or prominent posting on the Platform at least thirty (30) days before they take effect. Your continued use of the Platform after the effective date of any modification constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate your account before the changes take effect.
14.6 Force Majeure
The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, or failures of third-party service providers.
14.7 Notices
We may provide notices to you by email, in-app notification, or prominent posting on the Platform. You may provide notices to us by emailing support@thryval.io or by mailing the address in Section 15.
14.8 No Third-Party Beneficiaries
These Terms do not, and are not intended to, confer any rights or remedies on any person other than you and the Company.
15. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
Thryval, Inc.
8027 Bethelen Woods Ln
Springfield, VA 22153
United States
- All inquiries (legal notices, general support, privacy): support@thryval.io
By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
© 2026 Thryval, Inc. All rights reserved.
See also Privacy Policy